Refund & Cancellation Policy
Last updated: April 2025 | Effective: April 2025
At Rankosys, we operate with full transparency on all financial matters. This policy outlines our approach to refunds and cancellations across our digital marketing services. Please read this carefully before engaging our services.
General Policy
Due to the nature of digital marketing services — where work commences immediately and results are built over time — Rankosys operates a non-refundable policy on completed work. All fees paid for work already delivered or in progress are non-refundable.
This applies to SEO campaigns, AEO/GEO strategy, content creation, web design, and any other billed deliverables. Exceptions are listed below.
Retainer Cancellation
One-Off Project Work
A full refund of any upfront deposit may be issued if cancellation is received before any work commences, within 48 hours of payment.
If work has commenced, you will be invoiced for hours/work completed to date. Any overpayment beyond work completed will be refunded.
No refunds are issued for completed deliverables that have been submitted to the client for review or approval.
Exceptions & Special Circumstances
Rankosys will consider refund requests outside the standard policy in the following circumstances:
To raise a refund request, contact hello@rankosys.com within 14 days of the invoice date. All requests are reviewed within 5 business days.
Disputes & Chargebacks
We strongly encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank. Most issues can be resolved quickly through open communication.
Unauthorised chargebacks initiated without first contacting Rankosys may result in service suspension and recovery of all associated fees and costs incurred by Rankosys in responding to the chargeback.
Have a Question About Billing?
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